Refund policy

 

FREE 30 DAY RETURNS

If you are not 100% satisfied with your purchase from our stores, you can return your qualifying item(s) for a full refund within 30 days of purchase. Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. 

Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.

Any return received after the 30 days, will receive store credit.

Several types of goods are exempt from being returned. Perishable goods such as food, books, Body glide, etc. cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards and some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at soledesireinfo@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange for another size/color, send us an email at soledesireinfo@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a digital gift card will be credited to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

If you have any questions regarding our policy or with your purchase please reach out to us at soledesireinfo@gmail.com

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please refer to our shipping guidelines for more details.